Help Center

If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at support@5core.com. Include photographs of the issue before returning any goods so we can WORK out the best action to take.

Faulty product - within 30-days of receiving

If your product develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the goods, then please email us at support@5core.com, quoting your order number, attaching a photo of the product and the fault details. You can let us know whether you want a refund, repair or replacement. We will arrange collection and cover the costs for collecting, repairing and returning the product to you.  All faults must be reported within 48 hours of receipt of product for repair or exchange. Any faults reported after 48 hours of delivery confirmation will need to be inspected by our technicians before a decision on warranty claim can be made. This can take up to 10-20 working days.

You can return an item within 30 days of purchase for a full refund.

•Contact our customer service at amantihellp@uniekinc.com for a return merchandise authorization number (RMA) and packing instructions to prevent breakage.

•You must use the original packing materials and write the RMA on the return label. (Please note: If you use tape to secure the art, please be sure it does not touch the acrylic glazing.)

•Our money-back guarantee covers the full purchase price for your product, but we do not reimburse for return shipping.  You pay for return shipping.

•Product must be in resaleable condition.

We offer a 30-day return policy for products returned in the same condition which they were shipped.  Orders that were shipped with free shipping will be assessed a $6.95 fee for restocking.

30 Days for unused products with original packaging

clickhere2shop is proud to be able to offer a 30 day return policy for purchases made through clickhere2shop as well as through partner channels.To qualify for a refund, the product must be returned within 30 days of delivery. A restocking fee of up to 20% may apply. Products returned after 30 days of delivery are eligible for replacement or exchange only.

Original shipping costs and return shipping costs are refunded without only if the received item was defective, damaged at the time of receipt, or if the incorrect item(s) has been received. If a product is returned for any other reason, original shipping costs are not refunded, even if the original order included free shipping. Orders that are refused, undeliverable, or otherwise unable to reach the customer due to customer error may be charged return shipping in additional to the original shipping charges. 

clickhere2shop inspects all product returned to its warehouses, and, if the item is found to not be defective, shipping fees will apply and/or a partial refund may be issued.

You can expect to receive your refund within 3-4 weeks of shipping your  package back to us. In most cases you'll receive a refund sooner.

How do I return a product?

To return a product, please contact our customer service team. that time you'll be issued an RMA (Return Manufacturer Authorization) number and provided instructions for how to return your purchase. Please be sure to refer to our return policy to ensure your product is eligible for return. If you are outside the 30 day return policy window, your purchase may only be eligible for replacement or exchange. Customized items are not able to be returned.

30-Day Satisfaction Guarantee

Thank you for shopping at COLAMY! We want you to love our products and have a 30-Day Satisfaction Guarantee. During this period, if you decide your piece isn’t quite right, we’re here to help at hello@colamyhome.com. You can initiate a return or exchange up to 30 days from the date of delivery.

As with any shopping experience, there are terms and conditions that apply to transactions at COLAMY. By placing an order or making a purchase at COLAMY, you agree to the terms set forth below along with the COLAMY Return Policy.

THE RETURNS

Return requests can only be made within 30 days of the date you received the item. To initiate this request, please contact us so that we can facilitate the return. Please note that the policy is subject to the conditions below:

There is a flat rate charged for the return of our products as detailed below. A 15% restocking fee will also be applied. These fees are deducted from your refund.

Type Return Fee

Office Chairs $45

Dining Chairs (Set of 2) $35

Living Room Chairs $55

Sofa $150

Please note: All returns and exchanges must be made with the original COLAMY packaging.

1. Only items in like-new condition can be returned, with no missing parts. We do not accept any returns with stains, scratches, damages, drilling, or any other modifications made to the product. Products must be completely disassembled. We do not accept partially assembled products.

2. Please return the items in the original packaging, which is designed carefully to avoid shipping damages. If you have already discarded the original packaging, you can use the best packaging material that you can find to package the item sufficiently to avoid damage in transit back to us.

We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to wear and tear, misuse; or as a result of failure to take reasonable care of the product.

We are unable to accommodate returns/exchanges/refunds for the following items:

· Clearance
· Final Sale
Damaged Products

If you’ve received damaged products, please notify COLAMY within 3 days of receipt, in which case we will cover the return shipping fee for damaged items only. Damaged items can be returned for a full refund, or replaced under the COLAMY Warranty Policy.

Notice

Products that suffer from defects during their useable lifetime, as outlined in the COLAMY Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs. Please review the COLAMY Warranty Policy for further details.

THE REFUNDS

Refunds will be initiated within 14 business days after all acceptable returned items have been sent back to our warehouse. Where possible, funds will be processed back to the original form of payment that was paid to COLAMY, i.e. back to your Credit Card, PayPal, etc. For credit cards, depending on your card issuer’s policy, it may take up to 3 to 5 business days for the refund to appear on your account. However, refunds for some banks may only be reflected in your next monthly statement.

Exchanges

We do not offer exchanges for our products at the moment. You could start a refund request.

Cancellation of Orders with Promotional Code

If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount. Please contact us to process this request.

Return Address
COLAMY Inc Warehouse
10985 Oleander Ave
Fontana CA 92337

For safety and security reasons, we do not accept any personal drop-offs.

If you are not entirely satisfied with your purchase, we’re here to help.
Our non-personalized and non-customized products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.  There are no refunds for personalized or customized product.
For non-personalized and non-customized products to be eligible for a return, please make sure that:
The product was purchased in the last 15 days.
The product isn’t used or damaged.
You have the receipt or proof of purchase.
You obtained a Return Merchandise Number (RMN) from us.
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: customerservice@courtsidemarket.com  and enter RETURN REQUEST in the Subject Line.
Send the product with the receipt or proof of purchase and the RMA number to:
For USA returns: Courtside Market LLC 1505 Poinsettia Drive, Delray Beach, FL  33444

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping to Courtside Market.

Damaged items

If you received a damaged product, please notify us immediately for assistance with pictures of the damaged product at customerservice@courtsidemarket.com entering DAMAGED PRODUCT in the Subject Line.

Sale items

Unless otherwise indicated on the site, non-personalized and non-customized sale items can be refunded in accordance with the eligibility terms specified above.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: By email: customerservice@courtsidemarket.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition it was received, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase and comply with the manufacturer's warranty policy, which can be found inside the furniture packaging.

To start a return, you can contact us in our webchat, by phone, or by email at info@depot-eshop.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We accept all products in resellable condition within 30 days for a full refund.

Entrotek guarantees against manufacturers' defects for 30 days from the date of the delivery on all items. Products with a Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer per their policy. All returns/exchanges must be made within 30 days of the receipt of the item. Products must be in original factory condition, and include all original packaging materials, warranty cards, manuals and accessories in order to be returned.

NOTE: All shipping and handling fees are non-refundable unless Entrotek has made an error by shipping an incorrect item, in which case we must be notified within a week of delivery, and Entrotek will issue a prepaid return label. (Return shipping costs will not be reimbursed for other means of return shipping.) Upon the items return to Entrotek the correct replacement unit will be shipped out, or a refund issued for the full amount of the order if the correct unit is unavailable.

Damaged, Tampered and Partial Loss Items, Lost Items:  Entrotek as the shipper is required to file a damage claim with the carrier, and proceed according to carrier regulations in the case of a damage, partial loss or non delivery to the recipient prior to being able to issue any exchange, credit, or refund. Entrotek must be notified within 10 days of the delivery for any such cases. NOTE: (1)All original packaging must be kept intact by the buyer in order for a carrier claim and inspection to be initiated. (2) Should a buyers Authorized Return arrive to Entrotek as damaged in transit, as Tampered or Partially Lost, or should a return be Lost, the shipper ( in this case the Buyer) must file a claim with the carrier.  Entrotek will hold the damaged unit for the carriers inspection for 14 days. 

Damaged Claim:  Entrotek will schedule a Damaged Inspection with the carrier, most carriers will make 3 attempts to retrieve the damaged package for the inspection. The buyer must have the package ready for pick up and carrier inspection the day after an inspection is scheduled. Damage Claim will normally take a minimum or 14 business days to be processed by the carrier. An exchange or refund will be issued once the carrier claim is approved.

Tampered and Partial Loss Claim:   Entrotek will schedule a Damaged Inspection with the carrier, most carriers will make 3 attempts to retrieve the damaged package for the inspection. The buyer must have the package ready for pick up and carrier inspection the day after an inspection is scheduled. Damage Claim will normally take a minimum or 14 business days to be processed by the carrier. An exchange or refund will be issued once the carrier claim is approved.

Lost Claims: Entrotek must be notified within 30 days of non receipt. If an item is lost in transit and does not arrive to its destination after it has been provided to the carrier by us, Entrotek as the shipped will file a lost claim with the carrier once notified that an item has not reached its destination successfully. All lost claims will be processed according to the carrier's terms and regulations. We do not encourage you to place any replacement orders for lost packages as the item may still be delivered to the buyer at any time until the claim is processed and approved. In the case that you have selected a signature requirement for the delivery of your package and item has been delivered to its destination and a signature has been obtained at the point of delivery, a lost claim will not be able to be filed.

All unopened, unused, and unwashed items can be returned for an exchange or refund within 30 days of your delivery date. Shipping fees are non-refundable.  Your first purchase of any regularly priced bedding items is covered under the 30 night Sleep Trial and is eligible for return.

Opened/used items and returns made past 30 days and up to 60 days of your delivery date will only be eligible for store credit. 

If you’re in the USA, you can trade in your gently used ettitude items on ettitude re:new. You can even trade in and recycle your old sheets from other brands! In return, you’ll receive $50 in credits for every item you send us. Final sale items are not eligible for returns or exchanges unless faulty or defective. However, you can trade in any final sale products on ettitude re:new and receive $50 in credits in return.

If you're not satisfied with an item that you purchased, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• Any faulty stock received within 30 days will be replaced at no charge. Any orders received incorrectly through the fault of us will be replaced at no additional charge to the customer or a full refund of the initial charge.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all returns must be authorized or approved by our team before any package is shipped back to us and please do not send your purchase back to the manufacturer. 

Refund:-

• When you request a refund, please provide us the proof for any broken or faulty photos or videos.

• If you are approved, then your refund will be processed via Paypair Marketplace.

For Damage items: - 

• Please contact us within 2 business days after you received damaged items and provide us broken photos or video of the box/ bag and items picture. Any claim made after 2 business days may not be accepted for courier review due to the lapse of time.

Exchange: - Chang of mind: - 

• For a change of mind, we offer a refund if we received the product in new condition with all the labels returned to us within 30 days after receiving the order. Please note: the customer has to pay for the shipping for any return related to a change of mind/Exchange and all returns must be authorized before sending parcel back to us.

Excluded items from return: 

• Due to hygiene reasons, we are not able to accept returns on underwear or earrings, some health and beauty, bedding, Headphone related products unless faulty.

Awaiting Collection Parcel:-

• Generally Courier Company left card for collection at Local Post so please collect parcel with within 5 days (they may ask you to proof of identity)

• If you failed to collect parcel an due to that parcel back to us (RTS or returned to sender) then We do not cover any fees incurred from failed deliveries and if this leads to an order cancellation we will deduct these fees from the order amount to be refunded.

If any issues, feel free to contact us prior to leaving negative feedback. Thanks for shopping with us!

 30 days to return from the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

OUR HASSLE-FREE RETURN POLICY!

 If upon receipt you are not 100% satisfied, return your product(s) for a refund within 30 days Guaranteed!**

Buy the products you see on HLC.me and set your mind at ease. Not happy? Just return it within 30 days for a refund.**

We believe in complete customer satisfaction. We take great pride in the quality and workmanship of our products and are confident that upon receipt of your purchase, you will find it completely matches your expectations. If, however, you decide to return your purchase, we will gladly refund, replace, or exchange any unused item within 30 days from the order date. Any product that has been used by the customer upon receipt it is non returnable. All items must be returned in original condition with our tags attached.**

UPON RECEIPT OF PRODUCT:

Please make sure to inspect your product as soon as you receive it. Before removing any tags or factory tape, check over the product for any blemishes or irregularities. 

TO APPLY FOR A RETURN OR EXCHANGE***:

All you need to do is Start A Hassle-Free Return by emailing us via our Contact Us page.

Please be sure to include the following information in your correspondence: (A) your order number, (B) the reason for the return, (C) the number of items being returned, and (D) the name of the item being returned.

From there, we will respond to you by email and direct you as to next steps.

When we receive the product, your credit card will be refunded or an exchange will be made. Credits may take up to 5 business days to process.

Please note, all returns MUST have a Return Manufacturer Authorization prior to return. Only one return label will be provided per order.

All Returns must be approved by our team , there is a 30 day return window

We stand behind everything we sell. If you are not satisfied with your LightAccents purchase, you can return it for a replacement or refund within 30 days of purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  Any item that is returned more than 30 days after delivery

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns accepted for 30 days
Free return shipping
$20 processing fee 
No final sale items

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact Customer Service through chat, submit a form, or call us at 844-299-0879. The Customer Service team will provide a prepaid shipping label. You will receive information about your return via email.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at marketing@equitybrands.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please get in touch with us at marketing@equitybrands.com.

If you are not 100% satisfied with your order you may return most new and unopened items within 30 days of delivery for a full refund.

https://www.polyteakoutdoor.com/policies/refund-policy

We accept returns of most products* for exchange or refund, within 30 days of the delivery date. Items must be in new, unaltered, and unused condition**. Original sales receipt must accompany your return. Refunds can only be credited to the original payment method.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period

**New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage. For returns that show signs of use or are missing accessories, a 20% restocking fee will be charged.

We understand sometimes your purchase might not be what you wished for and you would like to return it for exchange or refund. 

As long as the item is in ORIGINAL condition and within 30 days of receipt of shipment NOT opened NOR assembled, You can still return the item for exchange or refund.

Buyer will be responsible for the shipping and handling fees. Please provide return tracking info. Buyer will be responsible to return in original condition within packaging as received.                 

* Restocking fee may apply* 

Shipment refusals will be treated as a standard return,  25% restocking fee and all original and return shipping costs will be deducted. 

In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees may apply.

** if the product is damaged**

please provide the photo. We will arrange carrier to pick up the damage box, please make sure to have the item back in the box and seal tape. we will provide you carrier reference number after we submit the pick up claim.

We will issue refund upon receipt of the package. 

**if there is missing part or hardware**

please contact us and we will arrange from the factory and ship the parts or hardware for you.

you may use the instruction to identify the part and give us the parts number.

We appreciate your time and business and wish you all the best.

14-day return policy with tracking information, photos required. 30 days for free replacement parts.

We want you to be 100% satisfied with your purchase. Returns should be made within 30 days of purchase according to your item receipt. The item must be in its original condition and packaging.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

30 day return policy for product returns. Please contact support@teamson.com for more details.

Unbeatablesale.com has a money back guaranty on products returned within 30 days.

Return within 30 days for a full refund. For standard returns (items in new condition and unused), please email us for RMA and return information. Include the order number and the return reason. We will reply within 1-2 business days. A refund will be processed after the carrier scans the return package. The buyer pays the shipping charge for any returns except for items being damaged or defective or fulfilled wrongly by seller.

If the product is damaged or broken we will offer 100% money back within 30 days from the purchase date.

30-Day Return Policy:  We want you to love all of our merchandise like we do, but if you are not happy with your order for whatever reason, you may return it.  Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. 

Returns should be mailed to: 

Wear Sierra Returns
136 Fayetteville Street
Pittsboro, NC 27312 

Please make sure to include your name and order number to ensure the refund is credited accordingly.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at return@westintrends.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For buyer's remorse, there will be a 15% restocking fee and the buyer will be responsible to pay for the return shipping at a discounted rate.

You can always contact us for any return questions at return@westintrends.com.

We’ll be more than happy to replace it for you if it breaks or refunds you the full cost of the product if you don’t love it 100% - you will just be responsible for the shipping cost for the replacement.